FAQ
Frequently Asked Questions
How long does it take to process an order?
Orders are generally prepared within 1–3 business days after successful payment confirmation.
Processing time does not include weekends or applicable public holidays.
What shipping options are available in the United States?
We currently offer the following U.S. shipping options:
Express Shipping
Estimated delivery: 1–2 business days
Shipping fee: $6.99
Standard Shipping
Available for orders between $1.00 and $38.99
Estimated delivery: 3–5 business days
Shipping fee: $3.99
Free Shipping
Available for orders of $39.00 or more
Estimated delivery: 3–5 business days
Shipping fee: Free
Does lcmrekiia offer free shipping?
Yes. Orders totaling $39.00 or more qualify for free standard shipping within eligible U.S. delivery areas.
Do you offer returns?
Yes. Eligible purchases are covered by our 180-Day Free Return policy, subject to the conditions outlined in our Return Policy.
How do I request a return?
Please email service@lcmrekiia.com with:
- your order number;
- the item you wish to return;
- the reason for the return;
- relevant photos or videos if the item is damaged, defective, or incorrect.
Do not send an item back before receiving return instructions.
When will I receive my refund?
Once an approved return has been received and inspected, eligible refunds are generally issued to the original payment method within 5–10 business days.
Additional bank processing time may apply.
How do I track my order?
Once your order has shipped, you will normally receive a shipping confirmation email containing available tracking information.
Can I cancel my order?
Please contact us as soon as possible at service@lcmrekiia.com.
We will make reasonable efforts to accommodate cancellation or modification requests before fulfillment begins. Once an order has been packed or shipped, cancellation may no longer be possible.
How can I contact customer service?
Email: service@lcmrekiia.com
Phone: 0595-68277360